Frequently Asked Questions
Sensor Usage
What are the differences between interstitial fluid(ISF) and blood glucose meter(BGM) readings?
Interstitial fluid (ISF) glucose readings, obtained through CGM devices, assess glucose levels in the fluid surrounding cells and tissues. Blood glucose meter(BGM) readings measure the concentration of glucose in the bloodstream. There is a 5 to 10 minute delay in ISF glucose response to changes in blood glucose, so CGM sensor glucose and fingerstick BGM measurements taken simultaneously won’t always match.
*Fingerstick tests are required if your glucose alarms and readings do not match your symptoms or expectations.
Do I have to remove my SIBIONICS CGM sensor during a MRI/CT scan?
If you have a medical appointment that includes using strong magnetic or electromagnetic radiation, such as an X-ray, MRI (Magnetic Resonance Imaging), or CT (Computed Tomography) scan, we recommend you remove the CGM sensor that you are wearing before the scan, and apply a new SBIONICS sensor after the scan.
Can I bathe, shower, swim, or exercise while wearing a sensor?
The CGM sensor is waterproof and can be worn when bathing, showering, swimming, or exercising. However, the sensor must not be submerged deeper than one meter of water and must not be left in the water for longer than an hour.
Is it painful to insert a SIBIONICS CGM sensor?
The SIBIONICS GS1 and GS3 sensor applicators adopts a dual-spring design, which, compared to the single-spring design, allows users to easily insert the sensor with faster speed and less pain. According to the SIBIONICS lab, the sensor insertion process could be finished within 0.1 seconds, shorter than human neural response time(0.15-0.2 s), and the sensor insertion force is about 1/20 of that of other sensor applicators. Many users reported that inserting a CGM sensor did not cause noticeable pain.
Where is the most suitable place to wear the SIBIONICS sensor?
For an optimal glucose monitoring experience, we recommend that you wear it on the upper back of your arm(the fatty part of the arm).
Do I have to apply the sensor in a certain direction?
As long as the sensor is applied in a vertical direction, you are good to go. The round hole can face either up or down and it will not affect accuracy.
Do I have to wear the sensor first before I connect to the app?
Yes. The sensor must first be applied to your arm before you can connect to the SIBIONICS app/SIBIONICS GS3 app on your smartphone.
Is the GS1 system CE marked?
Yes. The SIBIONICS GS1 CGM system received the EU MDR CE certification in 2023.
Who are eligible to use the SIBIONICS GS1?
The SIBIONICS GS1 CGM is approved for diabetes management in users aged 3+ years.
Do I need to scan the GS1 sensor with my phone to get new readings?
You do not need to scan the GS1 sensor with your phone, as the GS1 device transmits data via Bluetooth continuously to your phone. To make sure the SIBIONICS app is uploading new readings every 5 minutes, you just need to keep your phone’s Bluetooth on, and make sure your phone is within 20 feet of your sensor.
Do I need to wear an overpatch on top of the GS1 sensor?
Although wearing an overpatch over the sensor is not mandatory, it is advisable, as the overpatch aids in maintaining the secure placement of your GS1 sensor for an extended duration. The overpatch can be removed and/or replaced within the 14-day period of sensor usage. Such removal and/or replacement will not result in the detachment or malfunction of the GS1 sensor.
App Usage
When will I be able to generate my AGP Report?
If you’re wearing your first SIBIONICS GS3 CGM, you will be able to generate your AGP Report after wearing the sensor for 7 consecutive days (recording valid glucose data for 7 x 24 hours).
For the returning users, you can generate your AGP Report using your past sensor’s data, or choose your current sensor’s data to produce the report.
In any conditions, the AGP Report would require 7 days of continuous glucose data to generate.
Which smartphone operating systems are compatible with the SIBIONICS app？
Android 8.0 or above and iOS 13.6 or above are compatible with the SIBIONICS app.
How do I view, download, and share my AGP Report?
Step 1: Click "AGP Reports" at the bottom of the SIBIONICS app.
Step 2: Select the date range of glucose data that you wish to include in the report, by clicking the buttons (7/14/30/90/"Others" to pick specific dates).
Step 3: After selecting the date range, click on the green "Report" button at the top-right corner to generate your report.
Step 4: After the report is generated, you can choose to download or share your report by clicking on the icons at the top-right corner of the report.
Will my previous glucose data be erased if I delete the app?
If you're using the latest version of the SIBIONICS app, all your previous glucose data will be synced from the cloud when you re-install the app and log into your account.
How do I access my glucose data on previous sensors?
On the lastest version of the SIBIONICS app, go to "Profile" > "Devices" > "More Data" to view data on your past sensors.
How do I download the SIBIONICS app?
You can download the SIBIONICS app from Apple App Store or Google Play Store. If you cannot find the SIBIONICS app, please scan the QR code on the quick start guide to download it.
*A 60-minute warm-up is required when pairing the GS1 sensor to the SIBIONICS app.